Click Online Travel Insurance offers eligible policyholders cover under selected benefits if, during the period of cover, you are positively diagnosed as suffering from a sickness recognised as an epidemic or pandemic, such as COVID-19 and you have not travelled against the advice of an Australian Government.
Terms, conditions, limits and exclusions apply. Please refer to the Product Disclosure Statement for full details.
Buy Travel Insurance Online.
You’ve just booked the trip of a lifetime, and although the excitement is fresh it is best to be prepared.
Buying Click Online Travel Insurance can offer cover for minor hiccups such as a delayed suitcase*, or more significant events, like an unforeseen trip cancellation or an overseas medical emergency*.
Click Online has partnered with emergency medical assistance provider, Allianz Global Assistance to ensure you have the support and care you need.
*Terms, conditions, limits and exclusions apply. Please refer to the Product Disclosure Statement for full details.
Our Features and Benefits
24/7 Policy Manager portal
Subject to a medical assessment,
Pre-existing medical condition cover is available
Simple online claims process
24/7 emergency assistance
24/7 Policy Manager Portal
You can amend your policy before you travel for a range of adjustments, such as contact details, travel dates and destinations, by logging into the Policy Manager portal (using your policy number, DOB and a six-digit code sent to your nominated mobile phone).
Pre-existing medical condition cover
Apply for pre-existing medical condition travel cover on our Comprehensive, Multi-Trip and Domestic plans using our easy online medical assessment tool which provides an instant insurance outcome.
Simple claims process
If something arises while travelling, we want to ensure our claims process is simple to follow. Travellers can start their online travel insurance claim process whilst travelling or upon their return.
24/7 emergency assistance
If you need help while travelling, Australian-based case managers are here for you 24/7, with registered nurses and doctors available.
Epidemics and Pandemics
The way we once travelled is no longer, with the highs and lows the world has experienced with the COVID-19 pandemic, the travel insurance industry has evolved with new demands.
The Click Online Travel Insurance product has a general exclusion, with limited exceptions, against epidemics and pandemics. That means we don’t cover claims that arise from, or are related to, an epidemic or pandemic. However, Click Online Travel Insurance offers cover under selected benefits if, during your period of cover, you are positively diagnosed as suffering a sickness recognised as an epidemic or pandemic, such as COVID-19.
Refer to the Product Disclosure Statement to see which benefits offer cover in the event that you contract a sickness recognised as an epidemic or pandemic, and the terms, conditions, limits and exclusions that apply. In addition, if a COVID-19 border closure or mandatory quarantine period prevents you from travelling or requires you to shorten your journey while travelling, you may be entitled to cancel your policy and receive a partial or full premium refund; refer to the Product Disclosure Statement for terms and conditions.
Our Plan Types
Plans available are dependent on your trip details and individual factors such as your age, location of travel, the duration of your trip – you may be offered one, two or three different plans.
The below is only a summary. Terms, conditions, limits and exclusions apply; refer to the Product Disclosure Statement to compare plans in more detail.
Our Cover Types
Single
Duo
Family
The Single Cover
This type of cover offers coverage for you and your dependents named on the Certificate of Insurance who are aged under 25 years, not employed full-time and will be with you for 100% of your journey.
Depending on your travel arrangements and the plan you choose; a cover type will be assigned to your plan. You can identify your benefit limits based on your assigned covered type.
These are summaries only. Terms, conditions, limits and exclusions apply; refer to the Product Disclosure Statement to learn more about our Cover Types.
The Duo Cover
This type of cover offers coverage for you and your travelling companion named on the Certificate of Insurance who is not a dependant and will be with you for at least 75% of your journey.
Depending on your travel arrangements and the plan you choose; a cover type will be assigned to your plan. You can identify your benefit limits based on your assigned covered type.
These are summaries only. Terms, conditions, limits and exclusions apply; refer to the Product Disclosure Statement to learn more about our Cover Types.
The Family Cover
This type of cover offers coverage for you, your spouse or partner, and your dependants named on the Certificate of Insurance who are aged under 25 years, not employed full-time and will be with you for 100% of your journey.
Depending on your travel arrangements and the plan you choose; a cover type will be assigned to your plan. You can identify your benefit limits based on your assigned covered type.
These are summaries only. Terms, conditions, limits and exclusions apply; refer to the Product Disclosure Statement to learn more about our Cover Types.
If you haven’t found the answer to your question, visit our FAQs.
Our Optional Covers
For an additional premium, you may be eligible to add one or more of the following optional covers to Comprehensive, Multi-Trip and Domestic plans. These are summaries only. Terms, conditions, limits and exclusions apply; refer to the Product Disclosure Statement to learn more about our Optional Cover.
Snow Pack
Hitting the snow slopes? You may be eligible to add a Snow Pack to be covered for snow sport activities such as amateur skiing, snowboarding, sledding, tobogganing, or tubing. A Snow Pack covers overseas snow sport emergency assistance, loss or damage to equipment, and more*.
Cruise Pack
Heading on a sea or ocean cruise?
Add a Cruise Pack to be covered for medical costs on board, ship to shore evacuation, pre-paid shore excursion cancellation, cabin confinement and more*.
Adventure Pack
Looking to do adventure activities?
You may be eligible to add an Adventure Pack to your plan to be covered for a wide range of adventure activities including riding motorcycles, mopeds and scooters, quad biking, zip lining, river tubing, animal handling, and much more*.
Increased Item Limits Cover
Are you travelling with high value items?
To increase the item limit for higher-value items, add Increased Item Limits Cover to your plan, so your item is covered for its value, should it be stolen, lost or damaged*.
*Terms, conditions, limits and exclusions apply. Please refer to the Product Disclosure Statement for full details.
Contact us
Customer support
24/7 emergency assistance
Claims
Customer support
If you have any questions or need to make changes to your travel insurance policy, access the Policy Manager, call or email us.
1800 662 522
(Monday to Friday 8am-7pm,
Saturday 8am-5pm AEST)
24/7 emergency assistance
Call emergency services immediately if your condition is life threatening.
Call us as soon as you can on
+61 7 3305 7499 (overseas)
1800 010 075 (within Australia)
Please note additional charges may apply for any calls made from mobiles, public telephones or hotel rooms.
Claims
To make a new claim or to check the status of an existing claim, head to our claims portal.
Claims Portal
Click Online Insurance Pty Ltd ABN 72 166 505 746 AR 001261503 trading as Click Online Travel Insurance arranges this insurance as authorised representative for AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance (AGA). AGA issues and manages travel insurance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708. Terms, conditions, limits and exclusions apply. We do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. Because of that, you should consider whether the advice is appropriate for you. Before making a decision please consider the Product Disclosure Statement. The Target Market Determination is available at www.allianzpartners.com.au/policies/. If you purchase a policy we receive a commission which is a percentage of your premium – ask us for more details before we provide you with any services on this product.